Our client based in Quedgeley is a national business with staff geographically spread across the UK and Northern Ireland. They are currently seeking a permanent Key Account Coordinator to join their growing and dynamic team. The company have a great ethos and are steered towards their core values that promote integrity, collaboration, innovation, and excellence in everything they do!
As a Key Account Coordinator, you will play a crucial role in supporting the Account Director by delivering a high-quality client account administration, ensuring that Key Performance Indicators (KPIs) are consistently met. As the first point of contact for customer stakeholders, you will provide complete, accurate, and up-to-date information and resolve issues promptly. Your focus will be on maintaining strong client relationships and ensuring smooth communication to enhance overall customer satisfaction.
In return for joining our client, you will have the opportunity to work flexibly, and in addition to your salary, and pension you will benefit from 25 days annual plus bank holidays, a healthcare cash plan (Medicash), Employee Assistance Programme including access to a 24/7 GP and prescription service, an employee wellness programme, pension, and life assurance. Once you’ve employed by them for 12 months they will also reward you with your birthday off every year.
Responsibilities:
- Act as the Key Account Coordinator for the contract, reviewing performance and identifying efficiency improvements.
- Develop close working relationships with the client and gain a deep understanding of their business and needs.
- Liaise with the line manager, key account team, and management to meet goals and targets.
- Maintain KPIs, report inefficiencies to operations, and propose solutions.
- Handle customer complaints, follow procedures to resolution, and escalate serious issues to the Account Director.
- Prepare financial and non-financial customer reports when required.
- Take full responsibility for invoice procedures and values.
- Monitor customer websites, forwarding job logs to the relevant team.
- Attend review meetings with the customer as required.
- Ensure prompt and accurate invoicing for all chargeable works.
- Identify and record job work and assist the sales department with order numbers.
- Provide a high-quality, professional, and consistent service to the customer.
- Elevate the overall client experience.
Candidate Attributes:
· Strong interpersonal, verbal, and written communication skills.
· Team player with the ability to collaborate effectively with customers, other departments, and technicians.
· Highly organised, with attention to detail and the ability to manage multiple tasks and priorities.
· Excellent multitasking and time management skills.
· Ability to work well under pressure and adapt to multiple priorities in a fast-paced environment.
Flexible Working -
Working hours are 40 hours per week, Monday - Friday – Hybrid minimum 3 days in office
Salary – £25,507 (Negotiable depending on experience) + attractive benefits package + flexible working