Overview
You will contribute to the achievement of agreed service objectives by maintaining the Council Tax & Non Domestic Rates registers by assessing various types of information provided and thereafter updating the Councils online Council Tax/Non Domestic Rates billing and collection systems.
You will be required to undertake data input to the online Revenues administration systems.
Responsibilities
* Maintain and update Council Tax and Non Domestic Rates registers and related billing/collection systems.
* Input data to online Revenues administration systems accurately.
* Handle customer queries by phone, face to face and in writing.
Essential qualifications and skills
* Experience dealing with customer queries by phone, face to face and in writing.
* Experience in a clerical, administrative or data input environment.
* Basic understanding of Council Tax and/or Non Domestic Rates.
* Proficiency with Microsoft Excel and Word.
* Ability to make effective decisions based on appropriate rationale.
* Effective communication skills and the ability to present ideas clearly, verbally and in writing; able to work alone and as part of a team.
Desirable qualifications and skills
* Experience in administration of Council Tax or Non Domestic Rates; participation in change activity; creating verbal and written reports; delivering coaching/training within a team and on an individual basis.
* Knowledge of Council Tax and/or Business Rates legislation and administration; experience with Northgate I-World and Information At Work systems; knowledge of Housing & Council Tax Benefits legislation & administration.
* SVQ Level 3 in Business Administration or HNC in an appropriate subject (or equivalent).
Additional information
Please note that this post is temporary, subject to business needs and funding for 1 year or until the requirement for the post ceases, whichever date is earlier.
If successful, you will be required to undertake a Disclosure Scotland check. The level of check will be determined by the duties of the post. For more information about Disclosure Scotland checks, visit www.disclosurescotland.co.uk.
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