About
AB Tasty is a global leader in AI-powered experience optimization solutions, enabling brands to personalize, experiment, recommend, and search to deliver exceptional experiences across their websites and apps.
Our integrated platform offers web and API-based solutions that help companies align their digital, e-commerce, and product teams, maximizing digital impact to create seamless and engaging experiences for their customers.
At AB Tasty, we are committed to continuous innovation and exploring cutting-edge technologies to ensure we provide state-of-the-art solutions. Every project is an opportunity to push boundaries and make a real impact on user satisfaction.
Leading brands such as Kering, McDonald's, L'Oréal, Disneyland Paris, and LVMH use AB Tasty's platform to achieve their revenue goals by maximizing the impact of their digital initiatives.
Since our founding in 2009, AB Tasty has established itself as a key player in the industry, with offices across North America, Europe, and Asia Pacific (Australia and Singapore). We foster a collaborative environment where teams work together to exceed expectations and deliver tangible results for our clients.
Job Description
WHO WE ARE
Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties
Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.
Our Company Culture Is At The Heart Of Everything We Do. We Have Our Core Values That Shape Our Daily Interactions And Guide Us In Our Mission
We bring client satisfaction
We are impactful
We go above and beyond
We live one team, one dream
We're committed to creating a workplace where everyone feels empowered to share ideas, take risks, and make an impact. We also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.
THE TEAM
Join our dynamic UK team in London, where you'll collaborate with Sales, Partner and Marketing Teams. As a Customer Success Manager, you will play a critical role in driving customer satisfaction, retention, and growth by fostering strong relationships and ensuring customers maximise the value of our solutions.
You will act as a strategic advisor, guiding key accounts through their journey, helping them achieve their business goals.
Collaboration tools: Churn Zero, Trello, Slack, Jira, Confluence, and more
Travel: occasional travel to client sites or team-building events
YOUR MISSION
Own and nurture a portfolio of commercial customers, ensuring long-term success
Act as the main point of contact, providing strategic guidance and data-driven recommendations on long-term testing and personalisation optimisation strategies
Collaborate with Key Account Managers to conduct regular business reviews (QBRs) to demonstrate ROI and drive account expansion
Proactively identify churn risks and implement strategies to improve retention
Maintain a high level of customer engagement and satisfaction with a focus on customer-led strategy
Provide technical consulting on tests and personalisation and assist set-up and learning with the AB Tasty solution
Analyse and identify new areas for optimisation following data analysis
Help provide customer references and case studies; actively provide constructive feedback to the product team to improve AB Tasty products
Work closely with agencies and partners supporting shared customers, ensuring alignment on strategy, execution, and value delivery
What You'll Bring
At least 3 years work of experience in a related field in Customer Success
Customer-focused, organised with a proactive mindset
Fluent in English, with excellent verbal and written communication skills
Analytical thinker who can translate complex data into profitable marketing plans
Interest in UX, e-commerce, analytics or CRO
Desirable: experience working with digital agencies, technology partners, or channel ecosystems in a customer-facing role
Willingness and ability to travel as needed to meet clients on-site, particularly in Manchester and Ireland
Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
If you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your application
WHY YOU'LL LOVE IT HERE
Make a real impact: directly influence our success and be a player in the company's growth
Ownership & autonomy: we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journey
International culture: collaborate with a diverse, global team across 8 countries
Accelerate your career: we offer vast opportunities for professional development, education, and upward mobility
Flexible work: enjoy a balanced work schedule, with up to 3 days of remote work per week
Centrally located office & various perks: work in a vibrant space central London, and enjoy various benefits: health insurance, additional days off, and support for remote working expenses
INTERVIEW PROCESS
Discovery interview with Nataliia, Talent Acquisition Specialist
Hiring Manager interview with Scarlett, CSM Team Leader
Case study with Scarlett, CSM Team Leader and Celine, VP Clients
In-person cultural team-fit interview with some of the UK office
DETAILS
Type: permanent (full-time)
Location: 3 Waterhouse Square, London
Work policy: hybrid, with up to 3 remote days per week
Additional Information
Contract Type: Full-Time
Location: London
Possible partial remote