Reporting to the Logistics Manager, the Scheduling and Logistics Co‑ordinator ensures that operational requirements of our clients are met while maximizing the company’s commercial objectives and achieving customer satisfaction.
Responsibilities
- Assist with the booking and confirmation of jobs
- Communicate with clients predominantly via telephone and email
- Add all tasks to the system in a timely manner
- Provide support for the Logistics Manager in relation to commercial administration of the business
- Process jobs and follow up any questions or queries with the clients
- Liaise with the field regarding logistical or onsite queries, including problems finding location or gaining access
- Liaise with the field to ensure reports are returned to the office within the client agreement
- Monitor urgent surveys being processed
- Log all non-conformities and complaint information onto the computer
- Assist the Logistics Manager with producing information for the manager
- Adhere to policies and procedures relating to health and safety and quality management
- Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility
Qualifications
- Confident phone manner and customer service skills
- Ability to work as part of a team and independently
- Prior experience in scheduling works/managing diaries or similar desirable
- Good geographical knowledge of the UK
- Good IT skills, including MS Office
- Excellent communication skills (internal and external customers) and personable to build relationships
- Confidence in using the internet to source accommodation and transport
- Exceptional organisational skills
- Ability to solve problems independently when needed
Benefits
- Full training and clear career development pathways
- Opportunities to gain industry‑recognised qualifications
- Paid overtime (including travel time from leaving home)
- 22 days annual leave + bank holidays
- Option to take 3 additional unpaid leave days
- Company pension scheme & sick pay scheme
- Free eye test every 2 years
- Access to Kinhub (wellbeing & financial support)
- Discounts with hundreds of retailers via Reward Gateway
