The Role
As an Account Manager, you will be one of the first points of contact for prospective clients, providing a professional and welcoming experience while helping customers find the right workspace solutions for their needs.
Key responsibilities will include:
* Managing inbound enquiries received via telephone, email, website, and other channels.
* Speaking with prospective clients to understand their workspace requirements and recommend suitable solutions.
* Supporting the conversion of enquiries into bookings, memberships, and office agreements.
* Building positive relationships with existing clients and providing ongoing support.
* Following up with customers to gather feedback and maintain engagement.
* Supporting the growth and retention of coworking memberships.
* Working closely with colleagues to ensure a smooth and positive customer experience.
* Maintaining accurate customer records within CRM and booking systems.
* Updating enquiry, booking, and follow-up information as required.
About You
We are looking for a proactive and enthusiastic individual who enjoys working with people and delivering excellent customer service and who is looking to kick start their professional career.
Applicants should be able to demonstrate:
* Previous experience in a customer‑facing role such as customer service, sales, hospitality, retail, account support, or office administration.
* A positive and proactive attitude – we are looking for an energetic individual who is looking to kick start their professional career.
* Strong communication and interpersonal skills.
* A professional and confident telephone manner.
* Excellent organisational skills and attention to detail.
* The ability to manage multiple tasks and priorities effectively.
* A positive, proactive approach and willingness to learn.
* Good IT skills, including experience using Microsoft Office and CRM systems (or a willingness to learn).
* A genuine interest in building relationships and supporting business growth.
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