Overview
McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is a commitment to core values: Serve, Inclusion, Integrity, Community, and Family. We are dedicated to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.
As a Customer Care Assistant, you will be the face of your restaurant. Your main responsibilities include engaging with customers, ensuring the smooth operation of customer areas, making children feel welcome, handing out balloons, organizing special events, attending to customers' specific needs, maintaining high standards of cleanliness in the dining area and toilets, and creating a warm and welcoming atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.
We seek individuals who can thrive in our fast-paced, high-energy environment, with a genuine smile and the ability to connect with customers to make them feel valued.
Essential qualities include friendly, welcoming, courteous, and helpful behaviour, along with effective communication skills such as attentive listening, face-to-face verbal communication, and maintaining eye contact. The ability to sustain high energy levels while working efficiently and productively is crucial. Benefits include holiday pay, service awards, meal allowances, employee discounts from top high street and online brands, and more.
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