IT Service Manager - Field Based / hybrid
Key skills - Service Manager, Account Manager, ITIL
A brand-new role for an IT Service Manager / Account Manager. We are currently seeking a dynamic and customer-oriented IT Service Manager or an IT Account Manager to join a Manchester HQ based multi-site organisation. This role is field based, requiring travel throughout the UK. The ideal candidate will possess excellent people skills, stakeholder management capabilities, and the ability to coordinate various teams and departments effectively.
While technical expertise is beneficial, this role primarily focuses on relationship management, stakeholder engagement and ensuring that service level agreements (SLAs) are met consistently across the group.
Key Responsibilities:
1. Delivery against core KPI's, including site visits, populating reporting dashboards and hosting regular Service Reviews.
2. All service and support functions remain responsive to customer needs.
3. Monitor SLAs and key performance indicators (KPIs), taking proactive measures to address any deviations and ensure adherence to service standards.
4. Adequate reporting and service standards are met.
5. Drive continual service improvement across various areas.
6. Constant review of IT costs in the business, understanding if there's opportunity to reduce or deliver increase value of service.
7. Promot...