We are delighted to offer an excellent opportunity to join the dynamic and growing team at Adams Morey as a Service Advisor at our Salisbury site.
This is a fantastic chance for an enthusiastic, customer-focused individual to take the next step in their career with a respected name in the commercial vehicle industry. If you’re passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you!
Salary: £32,000 per annum
Working Hours: Monday to Friday 8.00 am to 5.00 pm, i.e. 45 hours per week, 30 minute lunch (unpaid).
* Potential for job share for the right candidate
Other duties may be required of the post holder in addition to those listed above and below, to ensure that the requirements of the business are met at all times.
Key Responsibilities:
* Liaising with customers on site, via phone and email.
* Liaising with customers regarding work being carried out on their vehicle.
* Sales and upsell of labour hours.
* Selling service plans along with promotional accessories/programs etc.
* Invoicing and following manufacturer's warranty procedures.
* Handle customer queries and complaints professionally.
* Liaise with workshop technicians to ensure timely updates and job completion.
* Planning and scheduling customers' vehicles to coincide with their maintenance plan.
* Understand workshop efficiencies and the importance of loading the workshop diary correctly.
Ideally, we are looking for:
* Knowledge of automotive systems, understanding of vehicle basic layout, function & location of parts would be beneficial.
* Ability to work independently or as part of a team when necessary.
* Ability to work in a busy, active, lively environment that can be challenging.
* Exceptional attention to detail.
* Follow warranty guidelines and apply them accurately.
* Previous experience with Kerridge/PSA would be beneficial.
* High level of accuracy and attention to detail essential.
* Team player.
In return we’ll offer:
* Employee Assistance program
* Mental Health First Aiders within the business
* Free Flu jabs if you are ineligible through the NHS
* Free eye test plus £70 contribution towards glasses for display screen users
* Employee discounts on a range of products and services including holidays, days out, and supermarket shops
* 30 days holiday including Bank Holidays, rising by 1 day every 5 years capped at 33
* Free independent mortgage advice service
* Pension scheme
* Salary sacrifice (if eligible)
* Staff events
* Free parking
* Cycle to Work Scheme
* Career development pathways and training
* Quarterly Star Awards
Adams Morey was launched in 1973 and has built an extensive customer base in the truck and van marketplace along the south coast. Headquartered in Southampton, we are the main DAF truck dealers in the area, offering sales, parts, and servicing.
Adams Morey is part of the Greenhous Group, one of the leading independent commercial enterprises in the UK. With 21 sites across the UK, Greenhous is among the largest groups in the network.
Be part of something big. Be part of DAF. #MadeForDAF
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