Job Description
COMMERCIAL EXPERTISE
* Be accountable for the commercial success of the store and drive store performance
* Identify key opportunities to enhance performance in line with current trends
* Develop and implement strategic plans to achieve departmental goals and objectives
* Analyse data and key performance indicators to make informed commercial decisions and drive KPIs
TEAM LEADERSHIP & MANAGEMENT
* Be accountable for your store and team's performance
* Lead and inspire your store team, providing guidance, coaching, and support.
* Work closely with your Area Manager, acting on feedback and working towards targets and deadlines
* Build lasting relationships with internal and external stakeholders
* Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation
DEVELOPMENT
* Identify future talent within the store and plan and support their personal development and progression
* Seek opportunities to drive your own personal development
* Train the coach and upskill the management team to maximise opportunities for future progression within the business
OPERATIONAL EFFICIENCIES
* Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
* Support other stores within the area with retail operations as and when required
* Use business communication tools to drive completion of tasks and ensure your team understands all key functions
* Drive performance in line with retail priorities to meet business objectives
CONTROLS
* Accountable for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
* Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
* Demonstrate resilience to operational challenges, making effective decisions to drive solutions
* Control stock movement, run accurate store audits, and implement visual standards to company guidelines
Qualifications
About You
We’re looking for a resilient, adaptable leader with a passion for premium retail and a drive to deliver exceptional results.
* A calm and confident approach under pressure, with the ability to manage challenges and resolve issues effectively
* A proactive problem-solver, able to think quickly and make sound decisions in a fast-paced environment
* A true brand ambassador, representing Frasers Group with professionalism, discretion, and a polished appearance at all times
Qualifications & Experience
* Minimum 6+ years’ experience in premium or luxury fashion retail management (or a similar high-end retail environment)
* Proven leadership experience, with the ability to manage, motivate, and develop large teams
* Strong background in customer service, with an established client network and understanding of local clientele
* Demonstrated success in driving sales, achieving targets, and managing budgets and stock levels
* Excellent product knowledge, including brands, fashion trends, and materials
* Solid understanding of retail operations, including merchandising, stock control, and loss prevention
* Strong communication skills, with the ability to engage effectively with colleagues, customers, and stakeholders
Additional Information
The Rewards:
* Basic rate salary £37,193 per annum
* 28 days holiday a year inclusive of bank holidays
* 20% Staff Discount across all Frasers group Stores
* 50% in store uniform discount
* Weekly/Monthly & Quarterly Commercial Bonuses
* Commission led bonuses across a wide range of products
* Long Service awards
* Discounted Gym membership