Contract | Civic Recruitment Limited | United Kingdom
Posted On 05/06/2026
Job Information
Work Experience 1-3 years
Community & Social
City Sutton
Province Sutton
Postal Code SM1
Job Description
Summary
This is a 3‑month contract position with a local authority, aimed at leading and managing a team of Direct Labour Organisation (DLO) operatives responsible for delivering responsive repairs within a social housing environment. The role is crucial in ensuring that repairs are completed to a high standard, on time, and in compliance with quality, health, and safety requirements. It also focuses on delivering excellent customer service and maintaining high levels of tenant satisfaction.
Responsibilities
* Line manage a team of up to 7 trade staff, including skilled, multi‑skilled, and unskilled workers.
* Support, develop, and performance manage staff to meet service standards and business objectives.
* Promote organisational values: High Performing, One Team, Make It Happen, and Excellent Customer Service.
* Oversee the delivery of responsive repairs and maintenance within occupied social housing properties.
* Conduct pre-, during-, and post‑inspections to ensure quality and compliance.
* Identify defects, specify works, and produce clear scopes of work and technical reports.
* Manage remedial works (snagging) and ensure completion within agreed timeframes.
* Investigate complaints and provide practical, solution‑focused outcomes.
Requirements
* Extensive experience supervising responsive repairs within a social housing environment.
* Experience managing a direct labour workforce (DLO).
* Strong understanding of building maintenance, repair sequencing, and defects.
* Experience working in a high‑volume repairs or voids environment.
* NVQ Level 2 (or equivalent) in a relevant building trade (essential).
* Full UK Driving Licence (essential).
* IOSH Managing Safely or equivalent health & safety qualification (desirable).
* Knowledge of CDM 2015 regulations (desirable).
Additional Information
* Working hours: 8 hours per day.
* The role closes on 11th June 2026, apply ASAP.
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