As the Subject Specialist (Infrastructure), you will be an experienced IT services delivery professional joining our busy and influential Advice Team. Along with your familiarity of infrastructure technologies, you will be conversant in IT service management and governance frameworks. As such, along with your extensive technical knowledge, a good understanding of ITIL, Cyber Essentials, ISO27001 and disaster recovery planning will be an advantage. We want you to bring an open-minded collaborative approach to supporting IT professionals to help shape the advice and guidance Jisc provides to its members across the nations of the UK. What you’ll be doing - To deliver our Infrastructure Review service and other support offers to our members. - You will create and publish regular blogs and other digital media materials relating to digital infrastructure, contributing to the wider conversation in the sector. - To understand the issues and challenges that IT managers and technical support staff are facing - You will participate in planning, designing and delivering workshops, webinars, and training sessions for both online and face to face delivery