Contract type: Full Time (37.5 hours) - Permanent
Location: Stockton-on-Tees, Durham International Study Centre
Salary: £24,570 per annum
The Wellbeing & Engagement Officer’s role is to support students face-to-face and online.
The post holder will be responsible for delivering services and processes that provide an excellent student experience. This requires excellent people skills and good administrative ability. The post holder will provide first-level support and referrals to specialist services as needed, and establish activities to help students develop skills and confidence outside the classroom.
About the Role
1. Ensure effective case management of all welfare concerns and LDHD students, maintaining accurate records in line with GDPR.
2. Ensure safeguarding of students according to Study Group policy, acting as the first contact for staff concerns about student safety or wellbeing.
3. Provide 1:1 welfare and pastoral support, referring students to external support services when necessary.
4. Create and monitor support plans for students.
5. Coordinate support for students under 18, ensuring their safety and daily accountability.
6. Work with colleagues to support students with additional needs due to health or SEND.
7. Coordinate student health registration, collaborating with local GPs and assisting students in accessing healthcare.
8. Plan and implement welfare events and promotional activities, including delivery in tutor sessions and liaising with external agencies.
9. Assist students with Mitigating Circumstances Forms and attend related meetings.
10. Support membership of the Student Staff Liaison Committee and meetings.
11. Handle out-of-hours welfare issues when required, with time in lieu provided.
12. Manage reception and student-facing environments, handle queries via multiple channels, and improve service quality.
13. Organize registration, induction, enrichment activities, and provide team support.
Minimum Qualifications and Experience
* Bachelor’s degree or equivalent experience
* Safeguarding training or equivalent experience
* Supporting students in an educational setting
* Experience organizing trips and completing risk assessments
* Experience creating engaging content and delivering workshops
* Experience working with external partners for activities and engagement
About Us
Study Group is a leading international education provider dedicated to helping students worldwide succeed through university partnerships and diverse study programmes, including face-to-face, online, and hybrid options. Our global network and digital platforms enable us to deliver innovative educational experiences.
Organizational Compliance
We uphold high safeguarding standards, conducting criminal background checks, reference checks, ID and right-to-work verifications, and education verification for successful applicants. We are committed to diversity and equal opportunity, ensuring confidentiality and secure data handling. Please see our Privacy Policy.
Note: We review applications on a rolling basis, so early application is encouraged.
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