Our Team Leaders play a critical role in helping deliver justice. This role will enable you to demonstrate and develop your leadership skills. You are responsible for ensuring your team delivers excellent administrative support and customer service to service users, judiciary and management. As an effective Team Leader, you recognise the importance of the team's overall wellbeing and can motivate your team to succeed.
You'll contribute to the delivery of operational, performance and service standard targets, provide statistical data for the management team and judiciary, monitor and analyse performance areas and trends, conduct ongoing reviews of procedures and work practices, and recommend improvements, navigate change and manage the implementation of new initiatives and legislation. Your keen eye for detail and desire for continuous improvement will be key to your success.
Note that this role is customer‑facing and requires an office‑based presence to provide HMCTS services to the public. The standard full‑time working hours are 37 hours per week, though HMCTS welcomes part‑time, flexible and job‑sharing arrangements that meet the demands of the role and business needs. Those arrangements are considered in accordance with the MoJ’s Flexible Working policy. The minimum hours for a part‑time working pattern would be 30 hours per week over five days.
Responsibilities
Lead your team, prioritise and organise work, and ensure the team is fully skilled to meet objectives. Deliver operational, performance and service standards, provide data and monitor trends, conduct reviews of procedures and work practices, and successfully recommend improvements.
Qualifications
* Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
* Experience of working in an administrative role in a customer‑focused environment.
* IT proficiency with the ability to learn and adapt to different technologies and software packages.
* Excellent communication, organisational and prioritisation skills.
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.
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