T&K Associates have an exciting opportunity for a Customer Success Executive to join our Client on a permanent basis in Castle Donington.
This is a crucial role within the Company where you will be supporting the day-to-day operations of the sales efforts for the team. You will be responsible for processing orders, maintaining Customer records and providing Customer support.
Customer Success Executive Details & Benefits;
* £30,000 - £32,000 dependant on experience
* Monday to Friday 7.30am-4.30pm
* Company profit share scheme
* Monthly lunch allowance
* Team building exercises and meal
* End of month breakfast provided for hitting targets
* Pension scheme
* 32 days holiday per year including bank holidays
* Free parking
* No strict dress code
Customer Success Executive Job Details;
* Order Processing – Accurately input and process Customer orders from the sales inbox or inbound phone calls, ensuring timely delivery and fulfilment
* Customer Service – Respond to Customer enquiries, escalating where necessary, resolving issues and providing information on products and services
* Record Maintenance – Maintain and update Customer records, including contact details and account information
* Communication – Liaise between Customers, Sales team and other departments to ensure smooth operations and Customer satisfaction
* Proactive Customer Support – Contact Bronze Customers to share promotions, check dispenser status and find growth opportunities
Customer Success Executive Person Specification;
* This role will suit someone who is a proactive individual
* Strong organisational and multitasking skills
* Excellent verbal and written communication skills
* Proficient in Microsoft Office (Word, Excel and Outlook)
* Familiar with order processing systems and CRM software
* Detail orientated and able to work accurately under pressure
* Customer-focused with a positive attitude
* Good team player
This is an excellent opportunity to join a great Company. If you are interested in the above role and would like to join a friendly team, then please give us a call at T&K Associates to hear more