We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC we embrace your strengths and ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
Technical Leadership
* Provide senior L2/L3 leadership for the FICC e‑trading stack (pricing, market making, RFQ, order routing, market data and post‑trade) acting as the primary SME for production operations.
* Mentor support engineers in diagnostics, observability, incident command and operational best practices; set standards for runbooks, alerting and RCA quality.
* Champion SRE disciplines (SLOs, error budgets, toil reduction) to drive reliability and efficiency.
Solution Delivery
* Ensure operational readiness of new features and releases by defining and validating non‑functional requirements (availability, latency, resiliency, capacity) and support acceptance criteria.
* Execute production readiness reviews, venue/FIX certification and cutover/rollback procedures; coordinate safe deployments with dev, infra and change management.
* Validate and monitor changes impacting venues, protocols and connectivity to minimize production risk.
Stakeholder Collaboration
* Partner with traders, quants, developers, infrastructure, risk and vendors/venues to triage issues, prioritise fixes and maintain reliable connectivity and data quality.
* Provide clear, timely communications during incidents and scheduled changes; deliver concise status and post‑incident reporting to front office and control partners.
Support Review and Quality Assurance
* Maintain high‑quality support artefacts: runbooks, SOPs, knowledge base and operational dashboards; ensure they are current, version‑controlled and actionable.
* Review and enhance monitoring, alerting, logging and traceability with development to improve supportability and faster diagnostics.
* Peer‑review operational scripts, configs and automation; validate in lower environments before production.
* Lead blameless RCAs, implement permanent remediations and track them to closure; automate repeatable tasks and common failure recoveries.
* Reduce MTTR/MTTD through improved detection, self‑healing and better diagnostic tooling; proactively address latency and capacity hotspots.
* Stay current on venue/protocol changes and industry best practices in low‑latency operations; introduce relevant enhancements.
* Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.
* Support regulatory obligations (e.g. timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.
* Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.
* Lead P1/P2 incident response as incident commander; coordinate cross‑team workstreams and manage stakeholder communications.
* Perform deep production troubleshooting (logs, metrics, traces, FIX tag analysis, GC/heap/thread diagnostics, network and venue connectivity).
* Provide on‑call coverage aligned to trading hours; proactively detect and resolve issues to minimise client and trader impact.
Innovation & Continuous Improvement
* Lead blameless RCAs, implement permanent remediations and track them to closure; automate repeatable tasks and common failure recoveries.
* Reduce MTTR/MTTD through improved detection, self‑healing and better diagnostic tooling; proactively address latency and capacity hotspots.
* Stay current on venue/protocol changes and industry best practices in low‑latency operations; introduce relevant enhancements.
Risk & Compliance
* Uphold operational risk and security controls (access management, segregation of duties, change control, SOX) and ensure audit readiness.
* Support regulatory obligations (e.g. timestamp accuracy, retention, trade reporting timeliness) through robust controls and monitoring.
* Maintain BCP/DR readiness; plan and execute regular failover and resilience tests with documented outcomes.
Incident Management & Support
* Lead P1/P2 incident response as incident commander; coordinate cross‑team workstreams and manage stakeholder communications.
* Perform deep production troubleshooting (logs, metrics, traces, FIX tag analysis, GC/heap/thread diagnostics, network and venue connectivity).
* Provide on‑call coverage aligned to trading hours; proactively detect and resolve issues to minimise client and trader impact.
Project Planning
* Contribute operational estimates, environment readiness and runbook updates to project plans; ensure smooth handover to production.
* Forecast capacity and latency budgets; plan platform upgrades, maintenance windows and performance testing.
* Define, monitor and report service KPIs/SLOs (availability, latency, error rates) to drive accountability and continuous improvement.
CROSS‑FUNCTIONAL RELATIONSHIPS
Trading Desk
Collaborate closely with traders to understand business requirements, trading strategies and operational needs.
Product Management
Partner with product managers to prioritise features, align technology solutions with business goals and deliver value to clients.
Business Analysts
Work with business analysts to clarify requirements, assess feasibility and translate business needs into technical specifications.
Risk & Compliance Teams
Coordinate with risk management and compliance teams to ensure all solutions adhere to internal policies and regulatory standards.
Quality Assurance (QA)
Engage with QA teams to develop and execute comprehensive testing strategies ensuring system reliability and performance.
Infrastructure & DevOps
Collaborate with infrastructure and DevOps teams to optimise deployment pipelines, automate processes and ensure system scalability and resilience.
Other Technology Teams
Partner with other technology groups (e.g. data security, client connectivity) to deliver integrated end‑to‑end solutions.
What you need to know
* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
150 Cheapside, London, UK
Employment Type
Regular
Weekly Hours
35
Skills
Application Development; Coaching; Decision Making; Enterprise Technologies; Leadership; Production Support; Project Management; Solutions Design; Stakeholder Management; Technical Architecture
Required Experience
Director
Key Skills
Ruby, Mac OS, Computer Networking, Windows, TCP, Customer Support, Linux, Shell Scripting, VPN, DNS, Technical Support, Troubleshooting
Vacancy
1
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Executive Director eFICC Support Engineer • London, England, UK
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