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1st Line Telecoms Service Desk Engineer, England
Client:
Location: England, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
2
Posted:
28.06.2025
Expiry Date:
12.08.2025
Job Description:
Overview of the role
We are currently looking for a 1st Line Telecoms Service Desk Engineer to join our knowledgeable team of three engineers. You will be the initial contact supporting our clients through the phone to resolve or escalate their Telecoms issues. You will support other teams with Telecom queries, log tickets, and keep an up-to-date log of key tasks. We offer training courses and a supportive team environment to help develop your Telecoms knowledge and career.
Benefits of working for Tailor Made Technologies:
* Structured training opportunities
* Progressive environment with voice for opinions
* Your birthday off
* Health plan and benefits
* Company pension
* Monthly social events
* Breakout room with free breakfast and pool table
About Tailor Made Technologies
Experts in Managed IT, Cyber Security, and Communications, Tailor Made Technologies (TMT) helps SMEs leverage technology to achieve goals. We tailor services to client needs, ensuring seamless IT and Communications systems to support business growth.
Responsibilities of the 1st Line Telecoms Service Desk Engineer:
* Initial contact via phone, logging tickets, and gathering issue details
* Work with technical support to identify problems and assist solutions
* Support clients, update change control, and ensure business continuity
* Manage faults to resolution, update customers, liaise with third parties
* Routine maintenance on client phone systems
* Assist Business Consultants with customer setup and product questions
* Support Service Delivery Managers with customer service issues
* Communicate with customers about faults or changes
* Maintain documentation to high standards
* Provide first-line diagnostics within SLA
* Experience in a Service Desk environment
* Experience with Service Management systems
* Passion for Customer Service and Telecoms
* Excellent telephone manner
* Willingness to learn new technologies
* Ability to work in a high-volume, fast-paced environment
* Customer-focused and professional
* Logical problem-solving skills
* Ability to prioritize and manage multiple tasks
* Enthusiastic team player
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