Customer Service Associate
London (hybrid)
4 month contract
£120 per day
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? A worldwide shipping company is looking for a driven, results orientated and customer obsessed Onboarding Support Specialist to support and onboard French customers as well as improve onboarding processes. You will be directly responsible for impacting a customer’s first experience of working with our business, working to KPIs that directly measure customer experience.
The key responsibilities for the role revolve around supporting directly and indirectly (partnering with the sales team) throughout the customer's onboarding journey to allow our clients to start shipping in France.
KEY RESPONSIBILITIES:
• Work as a customer onboarding & support SME for the commercial team and support customers set up their shipping accounts
• Support shippers and/or internal teams to set up rates, understand how to work with us, set up their operations and integrations to print labels to hand packages to launch shipping with us.
• Investigate key onboarding blockers, identify the root cause and coord...