<div><h3>Job Overview</h3><p>111 Call Handler (Health Advisor) – Crawley</p><p>Our NHS 111 Call Handlers (Health Advisors) are people from all walks of life, backgrounds and age groups who share the same common goal: to provide urgent and supportive advice to callers.</p><h3>Key Responsibilities</h3><ul><li>Answer calls to 111 or 999 and use the NHS Pathways system to give lifesaving advice and direct callers to appropriate services.</li><li>Provide compassionate and empathetic support during stressful and emotional situations.</li><li>Work a varied shift pattern (early, late & weekends) in a 24/7 service; a requirement is to work 3 out of every 4 weekends even for part‑time roles.</li></ul><h3>Requirements</h3><ul><li>Excellent communication skills and a caring, empathetic attitude.</li><li>Ability to work flexibly and handle stressful and emotional situations.</li><li>Commitment to the shift pattern described above.</li><li>Eligibility to stay within the NHS (no applicants under 18).</li></ul><h3>Training and Development</h3><ul><li>Full 9‑week training programme (full‑time during the period, even for part‑time applicants).</li><li>Training includes classroom learning, observation, mentoring and the Diamond Pod shift pattern.</li><li>No annual leave allowed during training; a ‘must‑attend’ policy is in place.</li></ul><h3>Benefits</h3><ul><li>Competitive salary £24,937‑£26,598 per annum (potential up to £30,000).</li><li>Unsocial hours enhancement in line with Section 2 Agenda for Change.</li><li>Generous NHS Pension Scheme.</li><li>35 days annual leave (pro‑rate) plus bank holidays.</li><li>Free parking & Blue Light discounts.</li><li>Award‑winning Wellbeing hub, staff networks and training.</li><li>Salary sacrifice schemes for cars or push bikes.</li><li>Free Enhanced DBS check.</li><li>Bonus scheme.</li></ul><h3>Equality and Diversity</h3><p>We are a committed, inclusive employer and actively support equality of opportunity for all staff. We welcome applications from individuals irrespective of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is dedicated to diversity and offers reasonable adjustments for applicants with disabilities. Under the Equality Act 2010, we provide support for disabled people and hidden disabilities such as dyslexia.</p></div>