About the job you're considering
We're seeking a talented and experienced Business Relationship Manager to join our dynamic team. As a Business Relationship Manager you will represent the delivery of services across a SIAM ecosystem into key customers, working closely with them to gain intimate knowledge of their services and demands and represent these into the central SIAM services. Our focus is to enhance and transform the customer experience of all services.
Hybrid working
The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of company offices, client sites, and your home; you will be unable to work at home 100% of the time.
Your role
As an integral part of our Service Delivery Team, you'll have opportunities to develop yourself and our collective. As part of the team, you'll be empowered to:
* Service Management: Support activities across all ITIL processes engaging with your customer as required and collaborating with operational & technical teams to determine effectiveness of solutions, change windows, operational readiness, etc.
* Continuous Improvement: Identify opportunities to improve IT service delivery processes and implementation of best practices.
* Communication and Collaboration: Act as the voice of the client for live service with an understanding of business priorities and challenges, effectively communicate with key stakeholders, keeping them informed of IT service performance and any planned service changes. Collaborate with partner supplier IT teams to ensure seamless service delivery.
* Manage Business expectations: Champion IT initiatives and their benefits to business stakeholders. Act as an advocate for the business within the IT organisation and vice versa.
* Business Systems Focus: Develop a deep understanding of the IT systems that are critical to business operations, providing input that aligns services to business requirements, representing those business requirements into the SIAM to support the business receiving the highest level of service.
* Manage the internal reporting of services and the financial cycle to include forecasting, invoicing and cost management; controls the billing and accuracy of all financials.
* Innovation and Technology Awareness: Stay abreast of emerging technologies and industry trends within the relevant business sector. Identify opportunities to leverage new technologies to improve processes, enhance product development, and drive innovation.
Your skills and experience
* Strong experience in managing service delivery in a range of industries.
* Executive level communication skills with a track record of building relationships at CxO and CxO‑1 levels.
* Abreast of the latest trends in transforming the experiences of customers and the use of GenAI tooling.
Disability Confident Employer
Capgemini is a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:
* Declare they have a disability, and
* Meet the minimum essential criteria for the role.
Please opt in during the application process.
Your security clearance and pre‑employment checks
To be successfully appointed to this role, it is required to obtain Security Check (SC) clearance. The successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. During the recruitment process, you may be asked about your security clearance eligibility, such as country of residence and nationality. Some posts are restricted to UK nationals for security reasons.
Benefits
Hybrid-first working with flexible arrangements. All UK employees are eligible to request flexible working arrangements.
Wellbeing support: mental health champions and wellbeing apps like Thrive and Peppy.
Learning and development opportunities: access to 250,000 courses and external certifications from leading providers.
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