Overview
To play a crucial role in ensuring the smooth execution of courier import operations. With a focus on compliance, customer service, and shipment tracking, this role supports the efficiency and reliability of our express services based in Poyle (Slough).
Responsibilities
* Manage and ensure compliance with all clearance procedures for courier imports, adhering to regulatory and company standards to facilitate timely shipment processing.
* Serve as a primary point of contact for customers by responding promptly to inquiries, handling calls professionally, and resolving any servicing issues with care and accuracy.
* Maintain detailed tracking and tracing of inbound shipments, providing updates, and proactively addressing any delays or discrepancies to guarantee transparency and customer satisfaction.
* Coordinate freedom shipments efficiently, ensuring correct documentation and processing to support seamless customs clearance.
* Address and resolve station problem queues diligently to minimize operational bottlenecks and maintain workflow continuity.
* Clear any outstanding shipments expediently, working with internal teams and external partners to resolve issues and avoid shipment backlog.
Requirements
Job Requirements - Experience and Education
* Demonstrated understanding of import clearance processes and regulatory requirements within courier or logistics environments.
* Proven experience in customer service roles with strong communication skills to handle diverse customer interactions effectively.
* Proficiency and hands-on experience with electronic customs systems such as E-customs and CNS to ensure accurate and efficient shipment processing.
* Advanced skills in Microsoft Excel and Word to manage shipment documentation, reporting, and correspondence accurately.
* A solid grasp of global geographical locations to support international shipment tracking and problem resolution.
* Ability to multitask and manage priorities in a fast-paced, dynamic operational setting.
Leadership Behaviors
* Building Outstanding Teams
* Collaborate & break silos
* Execution & Accountability
* External focus
* Growth mindset
* Inclusion
* Innovation
* Setting a clear direction
* Simplification
* Skills Administrative
* Attention To Details
* Flexibility And Adaptability
* Safety And Quality Awareness
* Time Management
Please note: Sponsorship is not available for this position.
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