Overview
Service Centre Coordinator - 12 months Fixed Term contract at Volvo Group. Based in Rugby, full-time in the office. Salary: up to £30,000 depending on experience and skill set. Working Hours: 8:00-4:30 PM or 8:30-5:00 PM.
At Volvo Group, every part matters. Our Service Market Logistics (SML) team is responsible for the seamless distribution of aftermarket products—from suppliers to warehouses to customers. With over 5,300 employees across 60+ locations worldwide, we deliver parts with precision, reliability, and operational excellence to support dealers and customers. As a Service Centre Coordinator, you’ll be at the heart of our operation, working closely with dealerships across the UK and Ireland to solve challenges, manage orders, and keep operations running smoothly.
What You Will Do
* Solve challenges: Manage dealer inquiries, back orders, and transport-related issues, ensuring efficient solutions.
* Order processing: Log, track, and follow up on dealer cases through phone calls and case-handling tools.
* Collaborate: Work with dealerships in the UK & Ireland, and global teams to ensure stock availability and seamless supply chain flow.
* Improve processes: Bring a lean mindset and support digital automation initiatives to improve operations.
* Track performance: Use dashboards and Excel tools (VLOOKUP, Pivot Tables) to monitor cases, identify issues, and drive continuous improvement.
What Volvo Group Can Offer You
* Professional growth and development through training opportunities.
* Company bonus: Up to 7% annual bonus, subject to company performance and discretion.
* Pension scheme: Matched up to 5% of salary, including death in service cover.
* Medical Insurance: Medical insurance coverage provided by Bupa.
* Employee Assistance Programme: Wellness, mindfulness, and counselling services.
* Generous holiday allowance: 25 days rising to 30 days plus bank holidays.
* Discounts on various purchases: Shopping vouchers, cinema tickets, holidays, and travel.
* Fitness perks: On-site gym access and related discounts.
* Enhanced family-friendly policies: Maternity and paternity benefits supporting work-life balance.
Who Are You And Who Will You Work With?
You’re a problem-solver who thrives in a high-pressure, fast-paced environment. You can juggle multiple tasks and communicate professionally, embracing challenges and driving improvements. You’ll join a close-knit, supportive team that collaborates with the European network and dealerships across Volvo Trucks, Buses, and Penta.
What You Will Need
Note: The original description lists role-related responsibilities and expectations but does not provide formal qualifications or required experience details beyond the responsibilities. Please refer to the official job posting for the complete requirements.
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