Neway International are seeking Inquiries and Decisions Officers to join our client based with London Borough of Islington. Location: 222 Upper Street, Islington Hours: 35 per week About the Client Islington Council’s Homes & Neighbourhoods service is committed to delivering a compassionate, person‑centred homelessness service that places residents at the heart of every decision. The team works to prevent homelessness wherever possible, uphold the principles of the Homelessness Reduction Act 2017, and ensure that vulnerable residents receive timely, lawful and empathetic support. The Role The Inquiries and Decisions Officer will be responsible for assessing homelessness applications, conducting detailed enquiries, and issuing legally compliant decisions for single people and families. The role supports the service in reducing the backlog of pre‑existing cases while maintaining high standards of customer care. You will work closely with internal and external partners, applying a trauma‑informed approach to all interactions and ensuring safeguarding responsibilities are met. Key Responsibilities Carry out assessments, enquiries and main duty decisions under homelessness legislation Support the clearance of the homelessness decisions backlog Provide a responsive, empathetic and trauma‑informed service to residents Work collaboratively with internal teams and external agencies, including Adult Social Care, Children’s Services, MARAC, hospitals and voluntary sector partners Contribute to case conferences and multi‑agency meetings Support initiatives for vulnerable groups including rough sleepers, asylum seekers, refugees, domestic abuse survivors, LGBTQ residents and care leavers Ensure safeguarding responsibilities for adults and children are met at all times Identify potential housing fraud and liaise with the Housing Investigation Team Make referrals to relevant support agencies and public bodies Provide detailed information for Councillor enquiries, complaints and Ombudsman investigations Maintain effective working relationships with Registered Providers, advocacy services, prisons, hospitals, probation and health services Ensure all communication is clear, accurate and in line with Islington’s customer service standards Undertake home visits as required as part of the enquiries process Carry out any other duties commensurate with the grade Candidate Requirements Previous experience in a similar role within homelessness, housing needs or statutory assessments (Essential) Strong written and verbal communication skills Ability to manage workload, meet deadlines and work independently Confident working as part of a team and using own initiative Proficient in Microsoft Office GCSEs (A–C) in English and Maths or equivalent Relevant professional qualification (Essential) Enhanced DBS required