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We are looking for a Service Engineer to work within a growing and successful service team. This exciting role will be focused on a number of industries and products including automotive, industrial, mobile, pulp and paper and power generation.
The nature of the role means we are looking for someone with excellent communication and interpersonal skills and who is comfortable working within a team environment
Working throughout the UK, this role will be approximately 50% field-based and 50% working from our UK Service office & workshop in Charlbury, Oxfordshire (with some flexibility depending on the candidates location and experience).
Key Responsibilities:
Reporting directly to the Service Manager the principal objective of the Service Engineer is to perform service, maintenance and repair work on customer sites and in-house hydraulic equipment.
* Service, installation and maintenance of our hire equipment and customer products.
* Scheduled outage work to complete essential Hydraulic & Lubrication system annual
* This would typically be between 1 and 4 weeks of continuous site work, often involving weekend work.
* Carrying out Health Check analysis and preparing comprehensive reports for the
* customer on their hydraulic and lubrication systems.
* Using fault finding skills to determine why products and systems are not working correctly and compile reports and quotations explaining how this can be fixed.
* Managing installation/maintenance projects on site.
* Working with colleagues to organise and plan outages to ensure all parts and equipment required is in place for the work to take place.
* Liaising with Engineering, Field Sales personnel, and Product Managers to ensure
* customers requirements are satisfied.
* Provide support for our Service Partners and Distributors.
* Preparation of quotations for spares, repairs and site work ensuring the customers
* requirements are satisfied.
* Developing good working relationships with Key Accounts in your area, ensuring equipment is working as it should be.
Required Skills & Experience:
* BTEC/ONC/OND in Mechanical/Electrical Engineering and/or Modern Apprenticeship
* Experience in visiting customers on a technical level
* Fault finding in electromechanical systems
* Ability to problem solve and work under own initiative
* Well-organised, conscientious, and hard-working
* Highly motivated self-starter with the ability to adapt to fluctuating work demands and
* Good IT skills using Excel, Word, Outlook, and PowerPoint.
* Strong understanding of customer service, problem-solving and ability to identify new sales opportunities
* Full Driving Licence
* Experience in hydraulics/hydraulic-related field and products
* Experience in working on engineered systems
* Understanding of hydraulic circuit diagrams
* Understanding of fluid contamination and relevant standards (ISO, NAS, and SAE)
If this role sounds interesting to you, please get in touch and apply now!
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