Amazon.in's Seller Flex program team is seeking a highly motivated Investigation Specialist to help manage daily operational aspects supporting both our Merchant and Customer experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of Amazon’s shipping and customer service. SF is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon.in's customer centric focus applied to the Merchant experience. The Investigation Specialist will support Sellers, Associates, and Management while ensuring program standards for individual and team performance are met. **The position is open for L3s Only**
Key job responsibilities
As an Investigation Specialist, you will be responsible for conducting regular seller connects to understand seller issues, pain points and opportunity areas for process improvement. The ideal candidate will have ability to deliver results under time constraints, execute repeatable processes and have good communication skills. Operating in a rapidly changing environment will require the candidate to be comfortable dealing with ambiguous, new and challenging situations. The role does not require any travel.
Role and Responsibilities:
1. Dive deep on regular basis to uncover new risks, re-prioritize existing risks, and assist with investigation and root cause resolution.
2. Leverage appropriate tools and applications to dive deep into data and present detailed reports.
3. Meet pre-determined and assigned productivity and quality targets.
4. Provide ideas for process improvements to enhance process efficiency, quality and seller/customer experience.
5. Educate internal and external stakeholders to ensure adherence on our projects and processes.
6. Collaborate with internal teams/stakeholders to develop product/process solutions for business.
BASIC QUALIFICATIONS
- Bachelor's degree
- Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers
- - Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
- - Leverages team knowledge across several specialty areas to help resolve recurring seller issues
- - Demonstrate the ability to self-manage on priority tasks and objectives
- - Fast learner who seeks out and generously shares best practices
- - Ability to follow the data wherever it goes and make an accurate decision.
- - Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations
PREFERRED QUALIFICATIONS
- 1+ years of driving process improvements experience
- SQL
- Complex data analysis
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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