Job Description
Role: Coffee Service Manager\nLocation: London\nSalary: £50,000 - £60,000 + Car Allowance\n\nJob Summary:\n\nWe are seeking an experienced and proactive Service Manager to lead our vending service operations and ensure seamless delivery of technical support, maintenance, and repair services. This role involves managing the service desk, overseeing a team of field service engineers, and ensuring best-in-class client satisfaction and operational efficiency.\n\nKey Responsibilities:\n\nLead and manage the service desk operations, ensuring prompt handling of client service requests, machine breakdowns, and maintenance inquiries.\n\nSupervise, support, and coordinate a team of field service engineers, scheduling daily assignments and ensuring adherence to service-level agreements (SLAs).\n\nMonitor and analyse service performance metrics (e.g., response times, first-time fix rate, downtime) and implement improvements as needed.\n\nDevelop and enforce maintenance schedules, including preventive and corrective maintenance for vending machines and related equipment.\n\nManage spare parts inventory, procurement, and usage to ensure timely repairs without excessive stockholding.\n\nProactively liaise with clients to resolve escalated service issues and ensure the highest levels of client services are delivered consistently.\n\nBuild and document operational processes that empower the team to deliver best-in-class service.\n\nCollaborate with sales and operations teams to align service strategies with broader business goals.\n\nPrepare regular reports on service performance, workforce productivity, and client feedback.\n\nEnsure compliance with health and safety standards and company policies.\n\nRequirements:\n\nProven experience in a service management or field operations role, ideally within vending, catering equipment, or similar industries.\n\nStrong understanding of vending machines, refrigeration units, or electromechanical systems.\n\nExperience managing technical teams and coordinating multi-site service operations.\n\nProficient in using service management software and MS Office Suite.\n\nExcellent organisational, leadership, and communication skills.\n\nStrong presentation skills to enable clear communication to senior management and clients.\n\nAbility to work under pressure and handle multiple tasks efficiently.\n\nValid driver’s license as travel to clients’ sites will be required from time to time*\n\nAbout Marble Talent\n\nAs engineering recruitment specialists, we pride ourselves on the ability to turn aspiring candidates at the beginning, middle or towards the end of their engineering careers into successful, professional engineers place at the right companies. We are interested in people from all walks of life, as long as they have the passion to succeed in engineering.
Our goal is to become the recruiter of choice for UK engineering companies. We will do this by continuing to deliver a first-class service for both clients and candidates