This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. Job Purpose: Plan and expedite the effective and efficient control of the warehouse and despatch operations (i.e. pick, pack and despatch activities but not physical distribution) within in a shift environment in line with budgetary targets and within corporate guidelines. Location: Croydon CR9 0DB Department: Warehouse Hours/Shifts: 40 hours per week (Apply online only) Monday to Friday Salary: £40,000 to £45,000 (salary dependent on experience) Key Accountability: * Ensure that labour cost of Outbound activities as described in the budget template fall within targeted costs (agreed cost per line/unit) through the implementation of robust control mechanisms. * Ensure specific warehouse overheads are contained within the monthly budgetary limits * Ensure compliance to contractual requirements through the achievement of specific KPIs * Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels. * Align and maintain the outbound delivery schedule with the transportation schedule. * Monitor productivity performance and agreed KPIs with the Warehouse Operations Manager and ensure targets are met or exceeded * Implement warehouse optimisation activities as directed by the Warehouse Operations Manager to reduce Outbound costs and maximise productivity; monitors performance against agreed targets and re-adjusts plans for continuous improvement * Manage Data Management clerk to maximise warehouse footprint and stock quantity at pick face with optimum product location. * Prepare and maintain a staffing plan ensuring properly trained cover for holidays, sickness and absence * Investigate customer services issues, provides prompt feedback and implement remedial actions to prevent similar issues * Manage the Automat Engineer to maximise automation efficiency. * Maintain all inventory management procedures related to Goods out processes in line with company guidelines, working in partnership with the Inventory and Inbound Managers. * Ensure the department meets all Health & Safety requirements and Direct Reports are aware of their responsibilities. * Ensure compliance to standard operating procedures * Take appropriate steps to maintain investors in people accreditation, agreeing clear objectives for direct reports and monitoring performance through annual appraisal process as per company guidelines. * Take responsibility for all areas of people management for direct reports including coaching and nurturing talent and motivating the team through effective leadership * Provide coaching and guidance to colleagues in areas of responsibility * Work closely with management colleagues to drive efficiencies across the Service Centre promoting a culture of continuous improvement Competencies: Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Information Monitoring – Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it. Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate inter-personal styles and methods to reduce tension or conflict between two or more people. Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others in the organisation. Technical/Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise. Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. Knowledge, Skills and Experience Required: Experience of managing managers as direct reports Level of Decision Making: Make recommendations for the improvement of processes and procedures Implementation of corporate processes and procedures in a consistent manner in line with company requirements Make recommendations for improvements in area of responsibility Working with management colleagues to develop a culture of continuous improvement across the service centre and making recommendations to Service Centre Manager Additional Information: All management roles within the Service Centre will need to be “on call” for emergency orders All management roles within the Service Centre will need to participate a weekend working rota