Client Order Coordinator
Office Based
Hull
£30k to £33k
Position Summary
As a Client Order Co-ordinator at our client's organisation, you will play a vital role in managing the order process from initial enquiry through to completion. You will be responsible for accurately processing incoming orders received via phone and email, ensuring that all information, materials, and documentation are correct and complete.
Working closely with clients, suppliers, and internal teams, you will coordinate the smooth delivery of each order, maintaining clear communication and delivering exceptional customer service throughout.
This position is key to maintaining efficiency between the operations, production, and design teams, ensuring that all orders are properly documented, processed, and delivered on time.
Key Performance Indicators (KPIs)
Orders processed and confirmed within agreed service times.
Order data accuracy maintained at 98% or higher.
Timely and professional communication with clients and suppliers.
Key Responsibilities & Duties
Order Management
Receive and process client orders received via telephone and email.
Verify and confirm that all order details, materials, and specifications are correct.
Input and maintain accurate order data in the company's systems.
Liaise with suppliers and internal teams to ensure materials and resources are available.
Track the progress of orders to ensure all stages are completed on time through to delivery.
Client & Supplier Communication
Act as the main point of contact for clients regarding order status, queries, or amendments.
Provide clear updates and resolve issues promptly to maintain client satisfaction.
Coordinate with suppliers to ensure timely deliveries and accurate materials.
Design Coordination
Coordinate the full design process, keeping the client informed at each stage.
Collaborate with the design department to ensure all orders align with project requirements.
Support documentation and record-keeping for all orders and communications.
Contribute to the development of efficient order management processes.
Employee Conduct
Demonstrate Honesty, Integrity, and Loyalty in all aspects of work.
Collaborate effectively with colleagues to achieve business goals.
Uphold the company's values, mission statement, and operational procedures.
Maintain confidentiality and integrity in all dealings related to our client's organisation.
Behave in an open, honest, and professional manner at all times.
Adhere to all company Health & Safety policies and procedures.
Required Skills & Qualifications
GCSEs (or equivalent) in English and Maths (Grade 6/B or above).
Strong attention to detail and accuracy.
Proficient computer literacy, including Microsoft Excel and Outlook.
Positive attitude and willingness to learn.
Interest in developing a career in administration or operations.
Some experience in an office or administrative environment.
Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organisation.
Self-motivated, hardworking, and able to work independently.
Experience using ERP or CRM systems is desirable.
If you are interested in the above role, please send your cv to (url removed)