Job Description
Are you a hands-on people leader with a knack for getting the best out of internal sales teams?
Know your way around KPIs, customer complaints, operational bottlenecks—and how to fix them? This one’s for you.
Due to internal progression, we're looking for a Business Support Manager to lead an internal sales function of around 6–10 people in a busy FMCG environment. Reporting into the Sales Director, you’ll take ownership of day-to-day operations, mentor and guide your team, liaise with key departments (Sales, Ops, Finance), and help sharpen up performance, processes, and customer satisfaction.
What you’ll be doing:
* Running and developing the Internal Sales team—people, processes, priorities
* Resolving customer complaints and freight issues like a pro
* Identifying aged debt, stock, and process inefficiencies—and doing something about them
* Leading regular team briefs and being the go-to voice for internal comms
* Owning key systems (SAP, M3, CRM, IBP)—and ensuring your team can too
* Coaching and developing your people to build a tight, high-performing function
* Collaborating across departments to drive service levels, margins and customer happiness
What we’re looking for:
* People management experience (team of 4+ minimum)
* FMCG or manufacturing sector background, ideally within internal sales or customer service
* Confident Excel and PowerPoint user—comfortable creating reports and sales models
* Strong communicator and relationship-builder at every level
* Calm under pressure, sharp on detail, and commercially switched on
* A confident decision-maker with a hands-on, forward-thinking approach
This will be a site-based role, 5 days per week.
Why Apply?
This is a genuine opportunity to put your stamp on a crucial support function in a growing business. You’ll have the autonomy to lead, the backing to develop your team, and the platform to make a real difference—fast.
Interested in having a chat? Click apply to find out more!