Customer Service Advisor
Gateshead
£25,000 per annum
Full Time, working 37.5 hours per week across Monday - Sunday between 8am - 8pm
Join our team at Tructyre and put your customer service skills to work in a role where every call matters.
The Customer Service Advisor role
* Taking inbound customer calls and creating work requests.
* Making outbound calls to depots to schedule jobs and provide updates.
* Producing accurate invoices using our internal systems and customer platforms.
* Resolving queries and complaints with ownership and urgency.
* Communicating across phone, email, and customer portals.
* Meeting individual and team KPIs such as call handling, accuracy, and productivity.
Requirements as a Customer Service Advisor
Essential
* Excellent customer service skills.
* Confident using computer systems (including Microsoft Excel).
* Experience handling high volumes of calls in a busy environment.
* Strong communication and problem-solving abilities.
Desirable
* Experience working with SLAs and KPIs.
* Previous call centre or office admin experience.
* Knowledge of UK geography and mapping systems.
Benefits as a Customer Service Advisor
* 264 hours Annual Leave (average 22 days)
* Additional holidays for long service
* A flexible pension scheme, including life assurance
* Enchanced maternity & paternity pay
* Medicash health cash planwhich includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
* Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
* Health and wellbeing program
* Tyre Discount Schemes
* Refer a Friend Scheme
* Company Sick Pay
If you’re enthusiastic, reliable, and ready to make a difference – we’d love to hear from you.
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