Job Description
Are you an experienced Sales Administrator or Customer Service professional looking for your next step? We're recruiting for a Sales & Customer Service Coordinator to join a well-established manufacturing business. This is a varied role that combines customer care, order management and stock control.
You will play a key role in ensuring customer orders are processed accurately and delivered on time. Working closely with colleagues across finance, production, and logistics, you'll take ownership of order-to-delivery processes and maintain excellent relationships with customers.
Your responsibilities will include:
* Receiving and reviewing customer orders, tracking progress and invoicing accurately.
* Coordinating with internal teams to ensure on-time customer deliveries.
* Raising credit notes and resolving customer queries or complaints.
* Managing export processes and related invoicing.
* Maintaining accurate customer and sales records, ensuring ERP and supplier systems integrate smoothly.
* Liaising with the Production Manager to monitor stock levels.
We're looking for someone with:
* Ideally experience in a manufacturing, supply chain, or distribution environment.
* Strong attention to detail, organisation, and multitasking skills.
* Proficiency in CRM &/or ERP and MS Office.
* Excellent communication and relationship management skills.
* The ability to manage your own workload, meet deadlines, and remain calm under pressure.