We're working with a leading technology solutions business experiencing rapid expansion, and they're looking for a skilled 3rd Line Engineer to join their collaborative, close-knit technical team.
Key Responsibilities
* Act as a senior escalation point for 1st and 2nd line support tickets
* Provide advanced troubleshooting, maintenance, and system upgrades
* Deliver on-site and remote technical support, ensuring SLA adherence
* Lead or assist with project delivery, architecture design, and migrations
* Support pre-sales activities, helping scope and recommend technical solutions
* Mentor junior engineers and contribute to process improvements
* Support the ongoing development of RMM (Remote Monitoring & Management) and IaaS platforms
* Maintain accurate documentation and uphold best practices in IT service delivery
Skills & Experience
1. Prior experience in a 3rd Line or senior IT support role within an MSP environment (essential)
2. Strong knowledge of Microsoft 365, including Azure AD/Entra, Exchange, SharePoint, Intune
3. Experience with Windows Server (2016/2019/2022) and Active Directory, DNS, DHCP, Group Policy
4. Proficiency in virtualisatio...