We are currently recruiting for a full-time Customer Service Team Lead position to join our Customer Experience team based at our Notting Hill offices. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune. At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, are climate-neutral certified, and donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone who reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations in each and every conversation. Our goal is simple. 100% WOW. If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you! Key Responsibilities: Answer customers' enquiries on all channels, including live chat, email, telephone, and social media platforms Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames Oversee the complete lifecycle of orders and provide consistent after-sales assistance Be the voice of the customer and advocate for customer needs/issues cross-departmentally Be creative and constantly consider new ways to help us provide the best possible customer service Convert customers into bloobloom advocates Who You Are: You’re a passionate people person and like engaging with customers You’re driven and self-motivated - you want to excel at what you do! You thrive in a multitasking environment and can organise your time efficiently You believe in understanding a customer’s pain, building value and solving problems You are a team player who works and engages with others to achieve results You are a strategic thinker and like to offer new ideas/solutions to improve things Essential Skills & Experience: Relevant experience in a communications or customer-facing role Educated to university degree level or equivalent Fluent English speaker with exceptional verbal, written and general communication skills Comfortable in a digital environment Previous experience in the Optical industry would be a bonus Key Benefits: Opportunity to join a fast-growing and ambitious startup Work with a friendly team of highly motivated individuals Exceptional scope for progression and development An environment where you are listened to and can actually have an impact Great West London location - 4 min walk to Portobello Road Spacious and modern offices, with excellent facilities Regular company socials and events Perks for employees and up to 10 family members and friends Free spectacles and sunglasses for you, and discounts for family and friends 22-day Holiday Bank Holidays Competitive salary depending on experience Further Information: Type of contract: Full-time, office-based Location: London, United Kingdom Working Hours: 40 hours per week, Monday to Friday