Centralised Planner (Fixed Term Contract)
Department: Operations
Employment Type: Fixed Term Contract
Location: Manchester, UK
Reporting To: Planning Manager
Description
Please note: this is an 18-month Fixed Term Contract.
The Centralised Planner role is responsible for ensuring service excellence by coordinating the operational and administrative aspects of service delivery to designated clients while meeting agreed-upon performance KPIs, SLAs, and service standards.
What that means day to day
* Efficiently schedule auditing activities by collaborating with auditors, ROMs, and Enterprise accounts, prioritising cost-effectiveness, auditor well-being, and accuracy
* Proactively manage client scheduling to minimise travel, optimise audit utilisation, and assign suitable auditors
* Schedule clients 12 weeks to 12 months in advance based on their category
* Manage client requirements, including date and personnel changes, cancellations, and general audit rescheduling. Handle invoicing related to client cancellations
* Onboard new clients and maintain relationships with IAN and Enterprise accounts as assigned
* Collaborate with colleagues and the broader team to meet client needs and resolve issues
* Coordinate with the Technical department for necessary technical checks and to address client queries
* Process client retention and de-registrations as needed
* Carry out any additional tasks or responsibilities as directed by the Head of Strategic Planning
What you’ll need to be successful
Experience:
* Customer support background
* Proficiency in advanced computer skills and reporting
Skills and Competencies:
* Strong communication skills
* Excellent organisational and multitasking abilities
* Effective problem-solving and prioritisation skills
Personal Attributes:
* Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
* Adaptable to work under pressure and meet tight deadlines
* Approachable and engaging
* Attention to detail
* Active listening skills
* Patient and pragmatic
* Reliable and organised
What you’ll get in return
We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
* Enhanced Parental Leave
* Generous annual leave
* Healthcare Plan
* Annual Giving Day – an extra day to give back to yourself or your community
* Cycle-to-work Scheme
Future Planning
* Pension scheme with employer contributions
* Life Assurance – 3X base salary
* Rewards Program – access to discounts and cashback
* LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
* A response to your application within 15 working days
* An interview process consisting of:
o An initial discovery call with the recruiter
o A first stage interview via Microsoft Teams
o Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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