IT Support Analyst
CK Group are recruiting for a IT Support Analyst (2nd Line Support) to join a leading provider of advanced analytics, research and technology solutions to the life sciences industry in Bournemouth on a contract basis for 6 months initially.
Salary:
£151.48 per hour PAYE
IT Support Analyst Role:
1. Recreate user problems to resolve operating difficulties & recommend system modifications to reduce user problems.
2. Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals & procedures.
3. Provide creative, effective solutions & recommend procedures and resources to enhance efficiency, productivity, & end user satisfaction.
4. Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
Your Background:
5. Bachelor's Degree in Computer Science or related field experience
6. Working knowledge of Microsoft server, workstation and networking technologies
7. Working knowledge of industry standards with regards to system and network administration
8. Possess excellent verbal and written communication skills
Company:
Our client offers research services and technology solutions in the life sciences industry. With just under 100,000 employees, the company has operations in over 90 countries worldwide. Our client’s ambitions involve optimising results of innovations using artificial intelligence. They believe in utilising data collected to the maximum rather than focussing on gathering lots of information: they use artificial intelligence to do this.
Location:
This role is based at our client’s site in Bournemouth.