Head of CRM Platforms - 12 month FTC We're seeking an experienced CRM leader to own and optimise our client's Salesforce, HubSpot, and related platforms, ensuring they drive growth, customer engagement, and operational excellence. You'll oversee CRM strategy, platform management, data integrity, and vendor relationships, working closely with sales, marketing, finance, and technology teams to enable seamless processes and valuable insights. Key Responsibilities: Lead CRM platform configuration, integration, and optimisation. Drive user adoption through training, documentation, and support. Ensure data accuracy, security, and compliance. Partner with vendors, consultants, and internal stakeholders to deliver best-in-class CRM practices. Support reporting, analytics, and order-to-cash processes. Align CRM strategy with commercial goals and budget management. About You: Proven track record in senior CRM leadership roles, ideally in the events or media sector. Strong understanding of B2B customer data, lifecycle management, and sales processes. Skilled in managing complex technology projects and multi-vendor environments. Excellent leadership, communication, and influencing skills. This is a London-based role reporting to the Chief Data and Technology Officer.