To perform accurate and timely employee administration and transaction processes using systems (unit 4) where appropriate, to agreed standards and targets.
The role holder will create, maintain and process documentation, records and data to agreed procedures and standards. The role holder will receive and resolve straightforward queries from employees/managers or schools/external customers, as referred by 1st Line; and assist the team to develop and maintain appropriate systems and processes. The role holder will adopt a customer-centric approach to ensure smooth HR processes, and that customer needs are addressed.
Within the HR function, the overriding standard is one of excellent customer service. The role holder will liaise with internal and external customers and 1st line support colleagues, working under direct and detailed instructions, under close supervision of senior member of the team with no requirement for forward planning. There is a high volume of transactions in fast paced deadline driven environment, requiring the role holder to take accountability for positive customer experiences. The council is operating as an agile organisation and so will work flexibly between home and the office in line with business demands. The main office for the service is based in Dakota House, Weybridge but there may be occasional travel required to Council and customer sites (e.g. schools)
Education, Knowledge, Skills & Abilities, Experience and Per...