Senior IT Account Manager
£60,000 - £70,000 + Bonus DOE
Norwich (Hybrid)
Growing technology sector
Are you an experienced Account Manager with a passion for building strategic customer relationships and driving long-term growth?
Were partnering with an innovative and expanding technology provider to recruit an Senior Account Manager who will take ownership of a portfolio of key enterprise customers across the connectivity, logistics, and satelite sectors.
This is an excellent opportunity to join a specialist business delivering mission-critical connectivity and network solutions, where youll play a pivotal role in customer success, retention, and revenue growth.
The Opportunity
As the Enterprise Account Manager, youll be responsible for managing and developing a portfolio of high-value customers, ensuring exceptional service delivery while identifying opportunities to expand existing relationships.
Working closely with technical and operational teams, youll become a trusted advisor to your customers, helping them optimise their communications and connectivity infrastructure while aligning solutions to their evolving business needs.
Key Responsibilities
* Manage and develop a portfolio of strategic enterprise accounts
* Build and maintain strong relationships with senior commercial and technical stakeholders
* Identify and drive upselling and cross-selling opportunities across the customer base
* Develop and execute account plans focused on growth, retention, and customer satisfaction
* Collaborate with internal technical and delivery teams to create tailored customer solutions
* Conduct regular customer reviews and strategic business discussions
* Travel across the UK, with occasional travel across EMEA as required
About You
Were interested in speaking with candidates who can demonstrate:
* Experience in an IT Account Manager, Strategic Account Manager, or similar customer-facing role
* A background in technology sales, including networking, telecommunications, connectivity, infrastructure, or related solutions
Additionally, youll have:
* A proven track record of growing and developing existing customer accounts
* Excellent stakeholder management and relationship-building skills
* A consultative, customer-first approach with strong commercial awareness
* The ability to engage confidently with both technical and non-technical decision-makers