Scheme Manager - Residential Earn £26,300 per year (pro rata), £13.45 per hour and great benefits including Health Cash Plan this role is live in and includes a property onsite on a rent-free basis Permanent, part time (25 hpw), Harvest Court, St Ives We can’t offer a CoS for this role Home, a place where you belong This is a great job opportunity for you to join our leasehold retirement team as live in Scheme Manager. If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then join us… You’ll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home. What you’ll do * Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards. * Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment. * Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces. * Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers. * Signposting customers to relevant services to support their welfare and make a difference to their lives. * Supporting our sales team when a new property becomes available, interviewing new potential customers and providing a warm welcome as our new customers move in. Why join us This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work! You have * A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds. * Knowledge of the health and social issues that affect older people. * Some experience in safeguarding and carrying out risk assessments. * Able to work collaboratively with different partners. * Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens. * A self-starter approach with the ability to work much of your time alone. You’ll be organised, bring initiative and be able to make your own decisions effectively. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits * Flexible working hours, do let us know about this when you meet us at the interview * We mainly work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you’ll be able to shape your own diary. * You must be able to use technology for updating records, completing online learning and collaborating with other colleagues. * You’ll need an Enhanced DBS check done and we pay for that. What’s in it for you? * 34 days leave, pro-rated (including bank holidays and a “me day”) * Paid time off for volunteering * Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary) * Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies * Career path with development and an excellent training package * Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see our Scheme Manager Job Description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk