You take care of customers whose arrival, departure or reservation takes place late or during the night. You must also: - Validate billing - Draw up the day's statistics and accounts report for the director - Prepare the documents required for the morning team.
* Registers guest reservations
* Welcomes guests and takes care of them from their arrival through to departure
* Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
* Helps meet the department's quantitative targets by carrying out sales initiatives
* Welcomes guests as soon as they arrive with great care and attention
* Helps encourage customer loyalty by building friendly, personalised relationships
* Ensures that administrative procedures never take priority over guest relations
* Anticipates guests' needs and takes them into consideration
* Handles any guest complaints and/or remarks; provides a response as soon as possible
* Has an impeccable attitude which conveys the image of the brand and hotel
You might have to pour a pint, or prepare a quick meal and you take pride in delivering excellent service and presentation. You must be flexible to work including weekends and bank holidays.
In return we offer a competitive wage (£12.21 per hour) with staff meals, uniform, hotel and partner discounts worldwide... and the opportunity to work with a great team with the best hotel operator worldwide- Accor Hotels.
*Only applicants who can work freely and unrestricted in the UK will be considered
Job Type: Full-time
Pay: £12.21 per hour
Benefits:
* Discounted or free food
* Free parking
Work Location: In person