Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
1. Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
2. HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
3. Institute of Hospitality Awards 2025
🏆 Talent Development Team of the Year
Job Description
Job Title: Maintenance Technician
Department: Engineering
Inspired and Supported by: Engineering Manager
Salary: £36,878 including service charge
Your purpose will be:
To assist with maintaining and improving the physical appearance and operational efficiency of the hotel including physical, mechanical, electrical and plumbing
You will be accountable for:
4. Identifying and carrying out all maintenance/redo requirements
5. Keeping systems in top operating condition
6. Maintaining highest standards for the maintenance and safe operation of issued tools and equipment
7. Carrying out PPM checks in rooms and responding to guest requests
8. Identifying opportunities for engineering related improvements across the hotel
Your key responsibilities & contribution will be:
9. To respond to all guest repair and departmental repair requests promptly
10. To complete PPM checks of the hotel rooms
11. To be help the shift engineers respond to guest requests
12. To regularly check stock and to report to supervisors what needs ordering
13. Communicate rooms and areas needing repair and time lines on how long the work will take
14. To meet all service standards in every guest interaction
15. To keep all equipment and tools provided by the hotel are kept in good repair
16. To work well alongside other departments and other colleagues within the department to ensure smooth running of the hotel
17. Communicate any delays due to any unforeseen problems in a timely manner so expectations can be managed
18. To keep work areas clean and tidy at all times and use signage provided by the hotel
19. Coverage of shifts if needed and given notice to do so
20. Maintaining a high standard of personal grooming and appearance
Qualifications
What you will need to do in this role?
21. 1 – 3 years engineering background
22. Basic plumbing and electrical (supported by qualified electrician).
23. Excellent communication skills, both verbal and written with the ability to communicate effectively with people of all levels
24. Enthusiastic and positive personality with the ability to build trusting relationships
25. Ability to multi task and problem solve in a fast paced environment
26. Keen eye for detail
27. Strong problem solving skills
28. Proven organisational skills. Work well on your own. Able to set and meet deadlines with quality results
29. Flexibility to work different shifts including night shifts
30. Aspirational in nature and want to improve your engineering knowledge within the department
31. 1 – 3 years’ experience in a luxury hospitality environment
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
32. Competitive salary and additional service charge
33. Life insurance and pension
34. 31 days of holiday (including public holidays)
35. Exclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890
36. Free stay for two at The Savoy after successful probation
37. Colleague restaurant, gym, interfaith prayer room and wellness room
38. Laundry services
39. Cashback for wellbeing/healthcare expenses; HSF & Perkbox
40. Employee assistance program
41. Virgin Active and The Gym Group membership discounts
42. Cycle-to-work scheme
43. Season ticket loan for commuting
44. Annual optician reimbursements of £100
45. Local discounts for F&B and retail