Job Description
Title: Sharepoint Solutions Architect on W2
Location: Morristown, NJ or Cambridge MA (Hybrid)
Duration: Contract until Sep 2026 (Possible extension after 1 year)
Hybrid (three days onsite)
Education: BA Information Technology
Must-Have Experience: *Must be Salesforce Certified* in Application or Architect & have Salesforce OmniStudio experience
Experience: Salesforce Health Cloud & Stakeholder Management
Work Experience: minimum of 5
CRM Solution Architect, Patient Support Services
We are seeking a skilled, hands-on Salesforce Solution Architect to join our team. As part of the Patient Services Solution Architecture team, you will lead the design and implementation of comprehensive cutting-edge solutions that deliver best-in-class patient experience, enhance operational efficiency, and drive data-driven decision-making within our organization.
Join our team of professionals and have a meaningful impact on the quality of patient care and the efficiency of our healthcare operations.
Key Responsibilities:
* Lead the design and implementation of Salesforce Health Cloud platform, including architecture design patterns, technology decisions, and alignment of services across partners and internal platforms.
* Understand and define the architecture for large-scale Patient Support Programs (PSPs), including the patient journey, patient case management, and patient engagement.
* Ensure alignment with Enterprise architecture strategy and adherence to governance standards.
* Translate business and technical requirements into an architectural blueprint and design specifications.
* Responsible for the strategies, processes, and logic to integrate partner services into the overall program (ex. - Benefits Verification, Co-Pay, Dispense, etc.)
* Support teams of specialized professionals in large-scale programs to successfully deliver projects focused on the patient services domain.
* Provide architecture direction and oversight of SF Health Cloud implementations and integrations using Snowflake, Informatica, AWS S3, Python, and related technologies.
* Collaborate with key stakeholders to understand solution requirements as well as business and technical challenges.
* Participate in the supplier selection process, evaluating the usefulness and cost of products and making appropriate recommendations
* Conduct hands-on Proof of Concepts (PoCs) to swiftly verify the feasibility of solutions and present PoC outcomes to technology and business stakeholders.
* Streamline and simplify the existing patient solution architecture, deliver reusable services, enhance overall system performance, and identify cost-saving opportunities.
* Proactively identify and capitalize upon opportunities to share/re-use existing components where possible.
* Collaborate with enterprise and domain architects as well as cross-functional teams to ensure complete and operable solutions that align with business processes.
* Identify and communicate business, application, and technical risks associated with application implementation.
* Working closely with project management and delivery teams to review and mitigate any architecture related issues and risks during project execution and lifecycle.
* Create/maintain architecture artifacts, C4 Model diagrams, and documentation, updating as necessary, and communicating changes clearly and professionally.
* Provide expert knowledge of technical and application architecture to the various development teams.
* Create and maintain current and target-state architecture roadmaps aligned with business needs.
* Manage individual workload and deliver on agreed-upon milestones and date commitments.
* Communicate effectively, professionally, and routinely with project team members and the solution architecture team regarding project progress/status and any significant design changes/challenges.
* Safeguard the integrity and confidentiality of protected health information (PHI) by ensuring strict adherence to security protocols and privacy standards.
* Ensure Patient Services Agile Dev/Ops alignment to architecture implementation in a compliant and consistent manner.
* Stay current with industry trends and best practices and evaluate and recommend emerging CRM technologies.
Key Qualifications:
* Salesforce certified Application and System Architect.
* Extensive experience in architecting solution using Salesforce OmniStudio.
* Excellent knowledge of building scalable integrations using Integration Procedures, building custom UX using OmniScripts & Data Raptors.
* Extensive background in designing, developing, and optimizing Salesforce HealthCloud applications, including understanding of FHIR data integrations, data privacy and security, consent management.
* Excellent written and oral communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
* Proven ability to translate functional requirements into technical/solution design, ensuring alignment with business goals and objectives.
* Experience providing consumer or patient-facing technologies, understanding the unique challenges and requirements of delivering solutions in this space.
* Experience with GxP, HIPAA, and GDPR regulations and the ability to ensure compliance with these regulations in the design and implementation of patient solutions.
* Experience in encryption, data masking and data anonymization techniques
* Detail-oriented, customer-driven, and able to work well across time zones on a global team.
* Ability to work collaboratively as a team player, fostering a positive and productive work environment.
* Demonstrated professional and reliable behavior, consistently delivering high-quality work and meeting deadlines.
* Hands-on knowledge of current technology standards/trends coupled with a desire to continually expand personal knowledge/skills
* Experience executing cloud- technologies and API Strategies
* Strong experience with agile-based development methodologies, with direct experience as a Solution Architect.
* Bachelor's degree in a relevant field.
Nice to Haves:
* Understanding of the life sciences/pharma industry and its specific data architecture requirements.
* Experience in relevant SF technologies such as Marketing Cloud, Veeva Meeting/Events, Service Cloud Voice, and Advanced Therapy Management
* Experience with public cloud services such as AWS and Azure.
* Experience with data warehousing platforms, specifically cloud-based Snowflake
* Experience in creating (C4) architecture models to visualize and document the software architecture of systems.
* Experience with data analytics and visualization platforms like Microsoft PowerBI / Tableau.
* Familiarity with AI/ML capabilities.
* Familiarity with Source Code Management and DevOps Tools such as AutoRabbit, GitHub, Terraform, etc.
* Experience with Informatica iPaaS
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