Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
You are applying for a role with the Property Redress Scheme, part of HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options | office-based with optional rotational remote working in line with divisional requirements / office based
Working pattern | full time
Working hours | 37.5 (Monday – Friday) hours per week
Reports to | Membership Team Lead
What we’re looking for:
We’re looking for someone who’s passionate about delivering excellent customer service, as you’ll be converting inbound calls and emails into memberships. As part of a small team, you’ll also be good at building effective working relationships.
Being a Membership Officer involves working to agreed time scales when responding to membership enquiries so having the ability to plan and organise your workload is essential. You’ll need to have excellent attention to detail as you’ll be dealing with membership amendments, cancellations, and refund requests.
The ability to communicate clearly and precisely is also required as you’ll be dealing with compliance issues such as members not meeting the membership criteria or chasing renewal payments.
You’ll have extensive knowledge of working in a multi-channel contact centre environment as you’ll be dealing with enquiries that comes through the phone, email and post.
Some of the things you'll get up to:
* Acting as first point of contact for members and prospective members including making sure packs are sent and replying to emails
* Onboarding new members and related administration
* Proactively contacting abandoned registrations, other leads and members for renewal
* Responding to member, consumer and other interested parties who have compliance related enquiries
* Liaising with the internal Compliance team
* Attending trade shows and other events on behalf of all schemes as and when required
* As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally
We’d like you to have:
* Experience in the property sector especially the private rented sector, will be useful but not essential
* An excellent level of written and verbal communication along with good numerical skills
* Drive and self-determination with the ability to find and implement solutions to problems
* Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as needed
* 23 days holiday + UK bank holidays
* Life assurance
* Private health care for you and dependents
* Employee assistance programme, including GP line, cashback for treatments, advice line
* Season ticket loan
* Annual leave purchase scheme
* As part of the HFIS Group, access to discounted personal insurance is available
At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.
We have a relaxed and friendly environment, and our dress code reflects this.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
About Us
Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.
We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
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