Apprentice Parts Advisor - Jaguar Land Rover Derby
As an Apprentice Parts Advisor, you will receive a competitive salary, excellent training & support, as well as some amazing benefits including;
1. Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
2. Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less
3. A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
4. Life Assurance – we give you the peace of mind when you need it most
5. Cycle to work scheme – get a new bike, equipment or both
6. Employee Assistance Programme – We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year
7. Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price
8. And much more….
Job Introduction
The role of a Parts Advisor Apprentice is diverse. You’ll be working both behind the scenes receiving deliveries and at the front desk serving Mercedes-Benz customers. You’ll learn skills in managing stock, merchandising, forecasting and analysing purchasing habits, as well as developing your ability to retain customers and increase market saturation.
Initially working towards a Level 2 Retailer Apprenticeship you will learn the key principles, practices and skills that underpin the role. On achievement, you will progress to Level 3 Retail Team Leader to further develop and apply your skills in more complex situations.
Main Responsibilities
9. Building and maintaining relationships with internal and external customers both in person and over the phone
10. Developing relationships with other departments
11. Preparing orders
12. Meeting deadlines
13. Stock Control/ Management
14. Processing Warranty Claims and Payments
15. Identifying Parts
16. Business development/ Planning
17. Marketing and Visual Merchandising
18. Forecasting and Budgeting
19. Managing logistics including organising and arranging deliveries
Please note; Training will take place as one-week blocks at our Apprentice Academy in Milton Keynes. The Apprentice provider will talk you through this during the application process.
The Ideal Candidate
20. Customer service skills
21. Sales Skills
22. Organisational skills
23. ICT Skills
24. Complaint resolution skills
25. Problem solving abilities
26. Ability to work independently and as part of a team
27. Flexibility
28. An interest in motor vehicles
29. GCSE grades 4 - 9 (or equivalent A*- C) in Mathematics and English Language
At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!