What's involved with this role: JOB TITLE: ERP Functional Support IT Officer - Systems Administration REF: Chester 5279081 Pay rate: £17.85 per hour PAYE Contract Type: Temporary, Anticipated 2 to 3 months Working Arrangement: Hybrid working, workers work from a home base with occasional visits to a Council office. In order to apply for this role you will have experience of working in IT Systems Administration providing support for system defects and providing front line support. You will have significant IT experience in ERP applications and knowledge of Microsoft Office. The role requires excellent communication skills and an ability to interpret and present data in a meaningful way. The role: On behalf of a local council, we are seeking an ERP Functional Support Officer, within a IT Systems Administration role. In this role you will be responsible for ensuring the effective operational delivery of the councils ERP system as part of a Transactional Shared Service on behalf of two Councils. This role is to work as part of a team ensuring the effective operational support and development of the Unit4 ERP system on behalf of two local authorities. You will manage service requests, escalating system defects and service requests with the 3rd party support contract. The ideal candidate will have a functional configuration background ideally relating to Unit4. You must also have a history of working in system administration providing support for system defects and providing front line support. Experience and knowledge of transactional, finance and/or payroll processes is desirable as well as experience of investigating and troubleshooting system errors. Knowledge of the Unit4 application would be desirable as would experience in a similar system or position. Key Responsibilities: Responsible for ensuring the effective operational support and development of the Unit4 ERP system Provide frontline support of the Unit4 and linked systems including troubleshooting system problems, providing resolution Processing service requests, access/security administration, UAT, and supporting system upgrades Day to day responsibility for monitoring the system performance, support/defect calls and service requests Undertake system administration duties for the Unit4 application. What the client is looking for: Significant IT experience in ERP applications and knowledge of Microsoft Office. Excellent communication skills and an ability to interpret and present data in a meaningful way A functional configuration background ideally relating to Unit4 but other similar roles and experience would be desirable A background in working in system administration providing support for system defects and providing front line support Experience and knowledge of transactional, finance and/or payroll processes is desirable as well as experience of investigating and troubleshooting system errors Knowledge of the Unit4 application would be desirable as would experience in a similar system or position An understanding of payroll and/or finance processes is vital Proven experience of analysing and documenting complex business processes and configuration management to ensure procedures are effective and managed successfully A pro-active and positive attitude with the ability to manage pressure effectively within a fast-paced environment is key. How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.