Product Owner (Hybrid Edinburgh)
Head Resourcing is pleased to be working with a governing body who are looking for a Product Owner to lead the delivery and implementation phases of a Microsoft Dynamics 365 CRM platform. Following the successful completion of discovery and design, the project is now progressing into configuration, development, and rollout in partnership with a Microsoft Gold Partner. This new CRM will replace a legacy membership system and integrate with various business applications, including Business Central.
Purpose of the Role:
* Clearly communicate the CRM vision, benefits, and objectives to stakeholders.
* Translate organisational needs into structured delivery actions.
* Collaborate with delivery teams, subject matter experts, and partners to ensure alignment with business goals.
* Champion continuous improvement by responding to feedback and driving sustainable change.
Key Responsibilities:
* Guide the successful delivery of a fit-for-purpose CRM solution.
* Maintain and prioritise the product backlog, ensuring it reflects current priorities.
* Lead agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
* Support UAT and ensure stakeholder expectations are managed.
* Provide clear updates on delivery progress and risks.
* Mentor and support teams in agile methods.
* Help non-technical stakeholders understand solution capabilities.
Required Experience:
* Proven track record of delivering Microsoft Dynamics 365 CRM solutions.
* Strong background in digital design and full service lifecycle delivery.
* Experience working with cross-functional teams and third-party suppliers.
* Solid understanding of Agile methodologies.
Skills & Attributes:
* Strong communicator with excellent stakeholder management skills.
* Deep understanding of user-focused, iterative digital delivery.
* Skilled in product development with a human-centred design approach.
* Comfortable leading teams through ambiguity and complexity.
* Detail-oriented, collaborative, and delivery-focused.
Salary
* Up to £48k
Hybrid working
* 1 day per week in Edinburgh
If this sounds like you we would like to hear from you.