Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
The role
As a Service Desk Analyst, you'll provide first support for Rightmove colleagues, troubleshooting issues across systems, applications, and the website. This varied role offers hands-on exposure to diverse technologies, requiring problem-solving under pressure and clear communication with stakeholders at all levels.
You'll also collaborate with Product Development teams to deepen your knowledge of business areas and the technologies that drive them, making a real impact while learning and growing.
What You'll Be Doing
Troubleshoot and resolve issues across customer-facing and internal systems, handling priority calls and escalations.
Use SQL queries to diagnose problems and prevent future incidents.
Act as a technical liaison between development teams, external providers, and users to resolve complex issues.
Log, track, and prioritize support tickets in line with SLAs, reporting on major incidents and attending post-incident reviews.
Set up and provision laptops and MacBooks, ensuring smooth onboarding for new starters.
Collaborate with Product Development and Infrastructure teams, share updates on new features, and support upskilling of front-line teams.
Provide remote and on-site 1st line support
Develop a deep understanding of Rightmove's business processes and technologies to deliver effective solutions and continuous improvements.
Work collaboratively across departments to ensure seamless technical support and contribute to enhancing user experience.
We're looking for someone with
Thrives on analysing and diagnosing issues to identify root causes.
Learns quickly, shares knowledge, and is eager to understand how systems and data integrate.
Maintains calm judgment under pressure and adapts to change positively.
Communicates clearly, provides excellent service, and values team input.
Works in a structured, organized, and self-motivated way while taking responsibility for outcomes.
Confidently challenges requirements, resolves conflicts diplomatically, and adapts style to the audience.
Has at least 1 year of experience in a similar support role and strives to exceed expectations.
What You'll Bring To The Role
Strong problem-solving skills, able to break down and scope issues.
Effective planning and organization, setting realistic goals and following through on commitments.
Ability to prioritize and multitask effectively with minimal guidance.
Confident, clear, and concise communication with both technical and non-technical audiences.
Skill in choosing appropriate communication methods and encouraging two-way dialogue.
Ability to inspire effective communication and collaborative problem-solving.
Ability to recognize and deliver improvements in team processes
About Rightmove
Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.
We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.
Despite This Growth, We've Remained a Friendly, Supportive Place To Work, With Employee #1 Still Working Here We've Done This By Placing The Rightmove Hows At The Heart Of Everything We Do. These Are The Essential Values That Reflect Our Culture, And Include
We create value…by delivering results and building trust with partners and consumers.
We think bigger…by acting with curiosity and setting bold aspirations.
We care deeply…by being real, having fun, and valuing diversity.
We move together…by being one team - internally collaborative, externally competitive.
We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right
If all of this has caught your eye, you may well be a Rightmover in the making......
People are the foundation of Rightmove - We'll help you build a career on it.
What We Offer
Cash plan for dental, optical and physio treatments.
Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
Hybrid working pattern with 2 days in the office.
Contributory stakeholder pension.
Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
Competitive compensation package.
Paid leave for maternity, paternity, adoption & fertility.
Travel Loans, Bike to Work scheme, Rental Deposit Loan.
Charitable contributions through Payroll Giving and donation matching.
Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.
At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.
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