Founded in 1966, Soudal is the largest independent European manufacturer of sealants, adhesives, and polyurethane foams for professional and domestic use. With a turnover of €1.51 billion, over 4,800 employees and 34 production sites across 5 continents, this 100% Belgian family business has developed into an international player and an expert in chemical construction specialties. Continued investments in R&D, a long-term vision for innovation and adaptation to local markets has continued to lay the foundations for Soudal's excellent results over the years.
Based in Tamworth (B77 5PN), Soudal (UK) Ltd is one of the largest subsidiaries within the Soudal Group and currently looking for a Sales Support Officer to join a growing customer service team, reporting to the Customer Service Manager.
1) Main Purpose of the Job
To improve the Customer Experience providing excellent proactive customer service and sales support to both internal and external customers.
2) Key areas of responsibilities and accountability
* Handle inbound calls in line with set KPI’s
* Manage customer expectations by phone, email and any other appropriate means of communication.
* Excellent attention to detail and accuracy in the processing of orders
* Liaising with all other departments to improve efficiency and minimise issues and costs.
* Manage delivery issues in line with customer expectations
* Make outbound calls to maximise sales opportunities
* Update customer price files
* Maintain customer data within CRM and SAP.
* Manage customer open order books in line with customer expectations.
3) Requirements (Competencies, skills, experience)
* Minimum 3 years relevant experience in a fast-paced environment.
* Excellent communication skills both written and verbally.
* Preferably SAP, Microsoft Outlook, CRM Dynamics 365 experience.
* Problem-solving and organisational skills.
* Team player.
* Ability to work under pressure and deadlines
* Exceed customer expectations - go the extra mile.
* Living within commuting distance
4) Our offer
* Competitive salary with bonus
* 10% employer contribution to group pension plan
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