Overview
Join to apply for the Empty Property Officer role at Platform Housing Group. This is a fully remote role with flexible working hours, supported by a close-knit and collaborative team. You will be responsible for booking and coordinating sign-up appointments, ensuring smooth handover of properties to customers, and maintaining effective communication with internal and external stakeholders. You will use Microsoft Suite in this role, so proficiency in MS packages is expected.
Join our Empty Properties Team as an Empty Property Officer, where you’ll play a key role in helping customers move into their new homes. As part of the Sign-Up Team, you’ll coordinate property viewings and tenancy sign-ups, liaising with neighbourhood officers, customers, and external partners such as translators, Local Authorities and support workers. You’ll be the final point of contact before customers receive their keys, delivering good news and helping them start a new chapter.
Responsibilities
* Book and coordinate sign-up appointments, ensuring smooth handover of properties to customers and maintaining effective communication with internal and external stakeholders.
* Coordinate property viewings and tenancy sign-ups, liaising with neighbourhood officers, customers, and external partners such as translators, Local Authorities and support workers.
* Deliver excellent customer service while following processes; be the final point of contact before customers receive their keys.
* Use Microsoft Office (Outlook and Word) as part of daily duties, with attention to accuracy and detail.
About You
* Excellent customer service and communication skills, with a passion for helping people and building positive relationships.
* Organised, proactive, and comfortable managing a busy workload from home.
* Experience in housing, property coordination, or another customer-focused environment is ideal, but full training will be provided.
* Confidence using Microsoft systems such as Outlook and Word, with an eye for accuracy and detail.
* Ability to work from home and manage time effectively to meet deadlines and deliver on objectives; comfortable working to KPIs in a structured, process-driven environment.
* Enthusiastic, self-motivated, and committed to providing excellent service to customers.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Management
Industries
* Non-profit Organizations
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