The Orders & Logistics Coordinator will be responsible for managing customer orders from entry to delivery, ensuring smooth coordination between customers, vendors, and logistics providers. This role requires exceptional attention to detail, strong communication skills, and the ability to work to tight deadlines while maintaining high levels of accuracy in ERP systems and shipping documentation.
Key Responsibilities
* Order Processing:
* Accurately load customer purchaseorders into the ERP system.
* Maintain customer order records and ensure data accuracy at all times.
* Vendor Coordination:
* Place purchase orders with vendors and suppliers in line with customer and business requirements.
* Expedite open purchase orders with vendors to ensure on-time delivery.
* Customer Liaison:
* Communicate proactively with customers regarding order status, delivery schedules, and logistics arrangements.
* Respond promptly to customer queriesand provide shipment updates.
* Logistics Management:
* Obtain competitive quotes for worldwide shipments, including a variety of Incoterms.
* Book shipments globally with approved freight forwarders, ensuring all paperwork (commercial invoices, packing lists,certificates, etc.) is correct and sent in a timely manner.
* Coordinate customsclearance processes where required.
* ERP & Portal Management:
* Keep the ERP customer portalup to date with accuratedelivery dates, shipping details, and order status.
Skills & Qualifications Essential:
* Experience in order processing and/or logistics coordination.
* Strong knowledge of ERP systems(e.g., SAP, Oracle,NetSuite, or similar).
* Familiarity with international shipping processes, and freight booking.
* Excellent organisational skill sand ability to prioritise multiple tasks.
* Strong written and verbal communication skills.
* High attention to detail and accuracy in data entry and documentation.
Desirable:
* Experience with customs documentation and export control compliance.
* Knowledge of freight cost negotiation and vendor management.
* Multilingual abilities for international communication.
Key Attributes
* Proactive and solution-oriented mindset.
* Able to work under pressure and to tight deadlines.
* Collaborative team player with a customer-first approach.
* Adaptable and quick to learn new systemsand processes.