About Unily
Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is recognized as a Leader in the 2025 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2025 Forrester Wave: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. We continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.
Job Purpose
As we expand our market share in the rapidly emerging Employee Experience platform category, we are looking for a Professional Services Enterprise Architect. The Professional Services Enterprise Architect will serve as a technical authority and visionary for our most strategic and complex client engagements across global regions. Reporting to the Head of Technical Delivery, this role will act as a subject matter expert (SME) in defining system architecture best practices, establishing technical standards, and driving innovation across the entire Professional Services team. The Enterprise Architect will be client-facing and help to find solutions to complex technical challenges, influence Unily product strategy based on customer feedback and Professional Services delivery, and serve as a trusted advisor to senior-level client stakeholders. The ideal candidate will combine technical mastery, strategic insight, and thought leadership to shape the future of our technical delivery and overall solution.
Main Responsibilities
* Technical Visionary & Strategic Leadership
* Define technical direction for the Professional Services team and act as the intermediary between the client, Professional Services and Product team
* Lead the resolution of unprecedented technical challenges that require innovative approaches
* Shape technical strategy for complex, mission-critical client engagements
* Lead the adoption of industry standard technical architecture approaches
* Influence long-term product roadmap and technical capabilities based on market trends and client needs
* Develop strategies and architecture for secure and efficient mobile application distribution, including app stores and internal distribution channels, involving MDM and MAM solutions
* Formulate configuration for integrating with third party identity providers using OAuth, OIDC and SAML
* Deliver large-scale push and pull integrations using REST API best practices ensuring scalability and data integrity, while maintaining robust security standards
* Senior-Level Technical Advisory
* Lead system architecture governance for the most complex and high-risk client engagements
* Provide authoritative guidance on technical feasibility for transformational client initiatives
* Navigate complex political and technical landscapes in enterprise client environments
* Drive consensus on technical strategy among diverse stakeholder groups
* Represent the company\'s technical expertise at the highest levels of client organizations
* Standards & Methodology Development
* Establish standards of system architecture, principles, and governance frameworks for clients, Professional Services, and Product
* Create advanced technical methodologies that become organizational standards
* Develop sophisticated reference architectures for complex technical delivery scenarios
* Define technical quality standards and assessment criteria for the delivery of technical configurations
* Lead the evolution of solution design approaches to address emerging challenges
* Establish advanced patterns for security, scalability, and interoperability
* Organizational Capability Building
* Serve as the technical advisor for Professional Services and product development teams
* Build and lead internal communities of practice focused on technical excellence and innovation
* Design and deliver advanced technical training and knowledge transfer programs
* Foster a culture of continuous learning and technical exploration
* Thought Leadership & Industry Influence
* Represent the company as a technical thought leader at major industry events and conferences
* Author internal whitepapers, technical publications, and thought leadership content
* Build relationships with industry analysts and technology partners
* Participate in industry standards bodies and technical communities
* Influence the direction of relevant technologies and platforms
* Identify emerging technologies and approaches with strategic potential
* Cross-Functional Strategic Collaboration
* Partner with Product Strategy on long-term technical vision and capabilities
* Collaborate with Sales and Pre-Sales on strategic opportunities and complex proposals
* Engage with Marketing on technical positioning and thought leadership initiatives
* Advise senior leadership on technical trends and strategic implications
* Serve as a bridge between client technical vision and internal product development
Requirements
Experience
* 8+ years of experience in technical consulting, senior solution architecture, or related roles
* 5+ years of history of architecting and delivering enterprise-scale solutions
* Proven track record of solving the most complex technical challenges
* Experience delivering complex technical configuration to external customers
* History of technical mentorship and developing architectural talent
* Background in establishing technical standards and methodologies
Technical Mastery
* Authoritative knowledge of cloud architectures, platforms, and services
* Deep expertise in enterprise integration patterns and approaches
* Comprehensive understanding of security models, compliance requirements, and risk management
* Expert knowledge of identity management, authentication frameworks, and access control
* Mastery of data architecture, migration strategies, and information governance
* Advanced understanding of scalability, performance optimization, and reliability engineering
* Insight into emerging technologies and their potential applications
* Extensive knowledge on MDM and MAM delivery for internal and external stakeholders
Strategic & Consultative Excellence
* Exceptional ability to connect technical architecture to business outcomes
* Sophisticated approach to technical decision-making in complex environments
* Mastery of architectural frameworks and design methodologies
* Ability to navigate ambiguity and devise solutions for unprecedented scenarios
* Strategic vision that anticipates future technical needs and trends
* Capacity to balance theoretical ideals with practical delivery realities
Influence
* Demonstrated ability to influence through vision and expertise
* Experience guiding technical decisions at all levels
* History of successful stakeholder management in complex environments
* Proven success in driving adoption of technical standards and practices
Advanced Communication
* Exceptional communication skills at non-technical and technical levels
* Ability to articulate complex technical concepts with clarity and precision
* Advanced presentation and facilitation capabilities for diverse audiences
* Experience communicating technical vision in compelling and accessible ways
* Skill in building consensus among stakeholders with competing priorities
* Sophisticated technical writing abilities for various audiences and purposes
Additional Capabilities
* Visionary thinking that extends beyond current technical boundaries
* Business acumen that connects technology decisions to organizational outcomes
* Intellectual curiosity and commitment to continuous learning
* Professional presence and credibility at executive level
* Resilience and adaptability in challenging technical environments
* Global perspective on technical trends and regional differences
Education & Certifications
* Bachelor\'s degree or commensurate experience required; Master\'s degree in Computer Science, Engineering, or related field preferred
* Expert-level technical certifications in relevant platforms and technologies
* Advanced architecture certifications and credentials such as TOGAF or similar
* Evidence of continuous professional development and specialized training
Travel Requirements
* Willingness to travel up to 20% (domestic and international) to support client engagements
* Flexibility to occasionally work outside standard hours to accommodate different time zones
Location
* Flexible with preference for major business hubs in Europe (GMT/CET)
We are united by a shared purpose and are committed to truly understanding each other. We know that everyone is unique and has their own story. We strive to have a diverse workforce that embraces and celebrates one another. We are united in building connections and curious to learn from each other so that we continue to grow together to build the workplace of tomorrow.
#J-18808-Ljbffr